We know how important the plan is. But getting everyone to stick to it is another matter.

The importance of effective planning

Everyone knows that planned work is safer, more cost-effective and more efficient than unplanned work. And that the impact of poor planning can be far reaching. Whether it’s overruns, overtime, missed deadlines, expensive rush orders or ultimately the impact on asset availability and uptime – getting it right matters.

Industry consultant T.A Cook found in their 2013 Maintenance Efficiency Study and Survey that “50% of efficiency losses were due to insufficient planning and work preparation… and that there was recognition that the area with greatest potential to enhance efficiency is planning and work preparation”. This should come as no surprise.

Why plans go wrong

But even the most sophisticated planning process developed from significant investments in improving and integrating Maintenance Management and Planning Systems have gaps. These gaps often involve risk and differing views of the operational reality of how work is actually executed. The impact of these gaps can be costly.

Visibility of planning, risk and activity in terms of the operational reality across departments is the key challenge.

Proscient: three screens, one operational reality

Proscient, the new Operational Excellence software platform, brings all the activity and risk into one place and gives everyone the same view of the operational reality. By looking at three simple screens, everyone can now see and manage activity and risk across the enterprise: by knowing what’s happening, where it’s happening and when.

Proscient gives everyone the big picture view of how all of the activity, hazards and risks involved come together. It ensures that risk is one the key lenses through which all work is prioritised, defined, planned and executed.

How Proscient improves planning

Proscient enables operations personnel to “operationalise” the plan by building an executable schedule that includes all the ancillary tasks required to carry out the task together and the interaction with all other operational activities. This executable schedule, visible to all levels of the organisation is then used to manage operational activity in real real-time, and it can provide a record of the actual duration of the activities.

Proscient makes it easier for your teams to deliver and execute quarterly, monthly and weekly plans:

  • Ensure a better plan baseline and improve plan accuracy and attainment
  • Enable better prioritisation of activity based on a common view of risk
  • Plan more effectively and efficiently
  • Manage the reality of the plan in action, using real-time data
  • Automatically capture the actual durations of activity and feed it back into maintenance management and planning systems
  • Improve future plan accuracy with more complete and accurate work orders

The result? Proscient bridges the gap between the planning, maintenance and operations functions, to help you improve plan accuracy and attainment.


Three screens, one operational reality


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  • Now we can understand our operational risk, see how it impacts the operational reality and make decisions with confidence.

  • Now we can prioritise our 14/28/90-day plans to manage risk and optimise production.

  • Incorporating my shift diary in Proscient gives me a complete picture of scheduled activity, risk and Ops resource in my part of the plant.

  • I can now use Proscient’s visualisation to actively manage workload, risk and resources in real time.

  • Process Safety Management is now connected to its impact on operations – so everyone can make better operational decisions.

  • Better operational decisions are creating measurable efficiencies – and improving my leading risk indicators.

  • "Process safety became part of the vernacular of the energy business… However, it has also led to a reduction in responsibility and understanding of operational risk by operations staff… In other words, operational risk has come to mean process safety and has been separated from operational performance as a whole, with the former managed by safety professionals and the latter by operational professionals."

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