Organisations typically have rigorous corporate processes for process safety, occupational safety and people management. Policies, standards, systems and data in these areas provide indicators and feedback that close the assurance loop. In this way they have operational assurance the organisation’s strategic intent is linked to the execution of its critical business processes and improvement initiatives. The risk controls, work processes, best practices and guidance can take shape outside of the ‘rule book’ and become an integral part of routine operations. Data is generated and captured providing metrics and meaningful insight. This allows the organisation the clarity and confidence to improve decision making and drive continuous improvement.
However with the Interaction of the People with the Plant, the single biggest area of operational risk, there is a critical gap in the operational assurance loop. Although the Interaction typically has detailed policies and standards, organisations often rely on paper based systems or basic digitised processes. This creates a gap in the operational assurance loop as these systems do not provide data, meaningful metrics or feedback other than anecdotes and “look back” auditing. This critical gap impedes efforts to evaluate performance against best practices and consistently improve the related business processes.
Recognising this critical gap in operational assurance, Petrotechnics’ Proscient closes the loop in the riskiest part of operations. The system intelligently embeds corporate, regional and local policies and processes ensuring they are consistently delivered in frontline practice. This provides senior management with insight and oversight over their global frontline operations.
The system captures data as part of routine work processes such as type of work, volume of work, interaction of work and associated human factors. Common metrics of how work is performed and operational risk is managed can be established across operations. For the first time, the organisation has the means of understanding the relationship between delivering performance and operational risk. This data captured is then turned into meaningful insight providing clarity and confidence to improve decision making.
Proscient provides senior management with the tools to not only address the way operations are set up across the enterprise, but to ensure and vastly improve upon how the work is executed on a day-to-day basis. Having the right information at hand helps organisations to optimise operational efficiencies while improving operational performance. Policies and processes can be optimised and improved based on real data and meaningful insight, ensuring the organisation’s strategic intent is linked to the execution of its critical business processes and improvement initiatives. It is the ideal platform for organisations to close the operational assurance loop in the riskiest part of operations and to further embed a culture of continuous improvement.