Proscient’s Incident Management


Learning the right lessons from incidents and accidents is critical to advance your safety improvement efforts. Between 60% and 70% of incidents will have occurred before, which is clearly inefficient. With increasing complexity in our operating environments, the focus of incident investigations tends to concentrate in great detail on uncovering the root cause(s). But too often the solutions implemented miss the real underlying issues and are disconnected from our operational systems. With a joined-up system, we can ensure lessons learned reach the people who need them most, at the right time.

At the heart of learning from adverse events is understanding the “what and how” (the conditions that spurred the event) and the “why” (the systemic factors that led to the “what and how”). By understanding this information, the risk assessment process becomes more robust. Getting it right is hard, but even when we do, it can still be a struggle to get the lessons learned out to the right people who need them the most; whether it’s a change in policy or procedure, or a specific communication when they need them.

Proscient’s Incident Management software solution helps record, investigate, audit and manage incidents and near misses based on an integrated view of the operational reality.



Know what’s happening, where it’s happening, and what’s driving the risk

The Proscient Operational Excellence Platform v4.0 delivers a single, shared view of the operational reality. It arms everyone with the right information, at the right time, so they can make more-informed, effective Operational decisions.

As part of the platform, Proscient’s Incident Management is the first “connected” digital solution of its kind. You can connect incidents to activity, providing a clearer view of what was happening at the time of the incident and ensuring the learning is delivered at the right time.

  • Part of a tightly integrated digital software platform based on a single code base
  • Ensure lessons learned reach the right people who need them the most


Proscient’s integrated Incident Management capabilities link incidents to activity, providing a clearer view of what was happening at the time of the incident to enable proactive learning. And it provides valuable insight for your investigation of the “what”, “how” and “why” of an incident.

Process safety incidents are captured and categorised based on API 754 guidelines using Tier classifications. Proscient’ Incident Management can track and report near misses by monitoring process parameters in real-time. Frontline staff and managers can track any actions following on from an incident and raise system or performance deviations, when required, to provide an understanding of the impact of the incident/accident on the plant and aid follow-up. Rigorous and dynamic tracking of process safety KPIs ensure asset integrity is always maintained within operating windows. Importantly, lessons learned can be shared to help the organisation learn from each incident.



  • Record, investigate, audit and manage the tasks, corrective actions and associated activities of incidents and near-misses
  • Access a complete picture of work and abnormal conditions at the time of the incident
  • Assess incident impact and consequences to people, the asset, environment and company reputation


  • Apply the correct level of authorisation at each step of the process, notify users, and ensure a transparent process for all
  • Implement and sustain the appropriate solutions, such as policy, procedures and communication to prevent reoccurrence
  • Drive efficiency


  • Track any actions following an incident and raise deviations when required
  • Quickly access and report process safety KPIs to the regulator


Proscient’s Incident Management underpins your organisation’s efforts to learn the right lessons and ensure continuous safety improvements. It helps keep your people and assets safe by ensuring everyone knows what’s happening, where it’s happening and what’s driving the risk. Are you ready to get started?


  • “Petrotechnics’ established industry track record combined with the flexibility of Proscient made them an ideal partner. The expertise, knowledge and customer service delivered by Petrotechnics to our team during implementation made it a seamless process from start to finish.”

    North American LNG Operator
  • "Proscient will help keep us safe and drive consistency in our operations. The aim is for the tool to enhance and create better communication as a team."

    Offshore Operator in the Gulf of Mexico
  • “Our vision that everyone goes home safe at the end of every day is something we must achieve. Proscient is a key strategic programme that helps us to deliver this vision by improving decision-making, conversations, and behaviours for safer, more effective working.”

    National Rail Operator
  • "Proscient will help improve handover notes and will allow us to better plan work to become proactive instead of reactive."

    Large Independent Oil and Gas Producer
  • "Our selection of Petrotechnics was based on three key points: Firstly, they had the best technology solution which met our needs’. Secondly and arguably most important, they had the best implementation model and the experience to back it up. Thirdly, Petrotechnics’ references were excellent and very much spoke to the strength and depth of their capabilities. They came across as the ideal partner and this go-live is the first tangible example of our ongoing partnership."

    North Sea FPSO Operator
  • "We chose to partner with Petrotechnics because of their solid experience and understanding of operational risk management in our industry. We believe Proscient will help improve work controls and reduce risk involved in our operations. We also believe the implementation is an opportunity to harmonise the way we handle work processes, while safeguarding our regulatory compliance in all regions where we operate."

  • "The Proscient platform changes the safety-productivity dynamic in hazardous industries by reducing Operational Risk and improving Production Efficiency."

    Tier 1 Management Consultant
  • "Petrotechnics’ long track record and approach to helping oil and gas organisations deliver safer and more effective operations combined with the strength of Proscient make them the best choice."


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